Service
Complaint Cell
A complaint cell has been established in OPF to expeditiously process the complaints of overseas Pakistanis. The Online Complaint Management System and Pakistan’s Citizen Portal of the PM office are all being utilized efficiently by OPF to resolve complaints.
Contact us 24/7 for Complaint and Feedback
Eligibility
- OPF registered members are eligible for services offered by OPF.
- Overseas Pakistanis who are not registered can obtain membership.
Requirements
- Copy of CNIC of the applicant
- Copy of Passport/valid visa/OPF membership card of the applicant
- Proof and supporting documents regarding the complaint/issue
- Complete contact and mailing details of the applicant
- Complete contact and mailing details of the focal person in Pakistan
- Court case form (only if court case)
Procedure
Overseas Pakistanis are advised to submit their complaints with complete details and documentary proof as per area of jurisdiction pertaining to their complaints for early resolution of grievances to minimize time gap before initial action.
Lodge Complaint
Register yourself on OPF web portal for launching complaints. Please click on button below.
Complaint Status
Time Line for Complaints Cases
| Online Complaint Management System (OCMS) | |
|---|---|
| The complaints are being received from various quarters such as directly from Complainants and Pakistan’s mission abroad. These complaints are forwarded by OPF to various departments / agencies for disposal of the complaints. | Within Twenty Working Days |
| Manual Complaint | |
| Receipt & scrutiny of documents. | Within 10 working days |
| Data entry and dispatch of letter to the concerned authorities and complainants. | Within next 10 working days |
| Prime Minister Performance Delivery Units (PMDU) | |
| When the complaint is received from overseas Pakistani, the complaint to be sent to the concerned departments/ agencies. The time line of resolving the complaint is adopted as per Prime Minister Citizen Portal Guideline. | Within 21-40 working Days |
Other Complaint Cells/Support Desks/Facilitation Desks
Click to view the detail of the following Facilitation Desks in Islamabad to facilitate valued overseas Pakistanis.
- Complaint Cell for Overseas Pakistanis in AIG Office, H-11, Islamabad
- Support Desk for Overseas Pakistanis at CDA G-7/2 , Islamabad.
- Support Desk for Overseas Pakistanis at Citizens Facilitation Centre in Islamabad Capital Territory Administration (ICT) office G-11/4, Islamabad.
- Facilitation Desk at Islamabad Police Citizen Services Centre, F-6/1, Islamabad.
FAQs
What is the role of the OPF Complaint Cell?
The OPF Complaint Cell facilitates the resolution of grievances of Overseas Pakistanis related to various personal, legal, and administrative matters by coordinating with relevant Pakistani authorities and institutions.
What types of complaints can I lodge with OPF?
You can lodge complaints related to:
Property disputes or illegal occupation, Fraud cases, Harassment or threats, Delays in court decisions, Banking issues, CNIC or Passport issues
Who can submit a complaint to OPF?
Any Overseas Pakistani, their dependents, or authorized representatives can submit complaints to OPF. Proof of overseas status may be required.
How can I submit a complaint to OPF?
You can submit your complaint through the following channels:
Through email to [email protected], Online Complaint Portal (http://opf.pitb.gov.pk), in person at the OPF Head Office or Regional Offices, through Pakistan Missions Abroad, Via Pakistan Citizen’s Portal (web.citizenportal.gov.pk/).
What information should I include in my complaint?
Please include:
- Full name, contact details, and CNIC/passport number
- Details of your overseas status
- A clear description of the issue
- Supporting documents (e.g., legal papers, court orders, property documents)
- Any previous correspondence with the concerned departments
- Full name, contact details of the focal person in Pakistan
How long does OPF take to resolve complaints?
Resolution time depends on the complexity of the issue and cooperation from concerned departments. OPF regularly follows up with relevant authorities to expedite the process.
Does OPF provide legal representation in court?
No, OPF does not provide direct legal representation. However, it facilitates legal assistance, engages with authorities, and follows up on cases through legal pursuers or the concerned departments.
Can OPF help in property disputes?
Yes, OPF can help by referring the matter to relevant authorities, requesting enforcement of court orders, and ensuring the case is pursued diligently. However, the complainant may need to file a court case themselves.
Is there any fee for submitting a complaint?
No. OPF does not charge any fee for complaint registration or follow-up.
How can I check the status of my complaint?
You can track your complaint:
By contacting the Complaint Cell via email ([email protected]) or WhatsApp (0301-9872195, 0306-0329901), through the reference number provided at the time of complaint submission, or by checking updates via the Pakistan Citizen Portal Mobile App
Can I submit a complaint from abroad?
Yes, Overseas Pakistanis can submit complaints from any country via email ([email protected]), or through their nearest Pakistan Mission abroad.
Can I lodge a complaint anonymously?
No. Proper identification is required to process complaints and interact with relevant departments.