One Window Facilitation Desks (OWFDs)
OPF One Window Facilitation Desks (OWFDs) established at all International Airports in Pakistan. OWFDs are located at each terminal (International arrival/departure) for the assistance of overseas Pakistani passenger’s round the clock.
Courteous and trained officials deputed at OWFDs ensure provision of high quality of facilitation and assistance to overseas Pakistanis. Existing infrastructure at OWFDs has been upgraded. Besides additional facilities, the service delivery at facilitation counters at various airports has also been improved with added staff/services.
FUNCTIONS OF OWFDs
- Necessary assistance to the overseas Pakistanis at the time of arrival and departure.
- Coordination among the various agencies/departments functioning at the airport to ensure smooth arrival and departure of overseas Pakistani passengers.
- Special assistance to overseas Pakistanis who are physically challenged, senior citizen and passengers not maintaining good health.
- Assistance in lost and found baggage and for improvement in services/complaints at airports, these counters are contacted.
- Necessary guidance is also provided to overseas Pakistanis for their connecting flights and travel advisory for their destinations within Pakistan.
- Information material about OPF and its projects/schemes at all international arrival/departure lounges.
- OPF also extends all possible help and provides facility of ambulance service, free of cost, from airport to deceased/ disabled OPs native town/ village. OPF staff deputed at airports facilitates deceased’s family in clearance of human remains and coordinates with ambulance for its timely transportation.
- OPF Airport Facilitation counters remain vigilant to any repatriation of overseas Pakistanis from abroad and extends every possible assistance for their onward journey to their home towns.
AIRPORT COUNTERS
| Sr. No. | Airport | Establishment |
|---|---|---|
| 1 | Benazir Bhutto International Airport, Islamabad | 19-05-2015 |
| 2 | Allama Iqbal International Airport Lahore | 09-07-2015 |
| 3 | Jinnah International Airport, Karachi | 06-08-2015 |
| 4 | Bacha Khan International Airport, Peshawar | 31-08-2015 |
| 5 | Quetta International Airport, Quetta | 15-10-2015 |
| 6 | Multan International Airport, Multan | 23-12-2015 |
| 7 | Sialkot International Airport, Sialkot | 09-02-2016 |
| 8 | Faisalabad International Airport, Faisalabad | 15-07-2016 |
| 9 | Gawadar Airport, Gawadar | |
| 10 | Turbat Airport, Turbat |
NAMES OF AGENCIES
- Overseas Pakistanis Foundation (OPF)
- Overseas Employment Corporation (OEC)
- National Database & Registration Authority (NADRA)
- Federal Investigation Agency (FIA)
- Airport Security Force (ASF)
- Pakistan International Airline (PIA)
- Federal Board of Revenue (FBR)/Customs
- Civil Aviation Authority (CAA)
- Bureau of Emigration & Overseas Employment (BO&OE)
- Anti Narcotics Force (ANF)