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Ministry of Overseas Pakistanis & Human Resource Development, Government Of Pakistan

Dues recovery of the deceased & disabled overseas Pakistanis from the abroad is carried out according to the following timeline:-
1. Receipt & Scrutiny of documents relating to end of service benefits / death compensation etc. according to check list Within Ten working days
2. Data entry and dispatch of letter to concerned Pak mission and legal heirs / applicants Within next Ten working days
3. Dispatch to Pak Mission By Diplomatic Bag
Dues cases are sent to Pak mission abroad through Foreign Office Bag Section according to schedule i.e. Weekly, Fortnightly and Monthly.
a) Online Complaint Management System (OCSM)
1. The complaints are being received from various quarters such as directly from Complainants and Pakistan’s mission aboard. These complaints are forwarded by OPF to various departments / agencies for disposal the complaints. Within Twenty Working Days
b) Manual Complaint
1. Receipt & Scrutiny of documents of manual complaints. Within Ten working days
2. Data entry and dispatch of letter to the concerned authorities and complainants. Within next Ten working days
c) Prime Minister Performance Delivery Units (PMDU):
1. 1. When the complaint is received from overseas Pakistanis, the complaint to be sent to the concerned departments/ agencies. The time line of resolving the complaint is adopted as per Prime Minister Citizen Portal Guideline. Within Twenty Working Days

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